{"id":10308,"date":"2024-01-16T09:57:11","date_gmt":"2024-01-16T08:57:11","guid":{"rendered":"https:\/\/lean42.com\/?post_type=mec-events&#038;p=10308"},"modified":"2024-02-09T09:23:05","modified_gmt":"2024-02-09T08:23:05","slug":"leanandlive-freshworks","status":"publish","type":"mec-events","link":"https:\/\/lean42.com\/de\/event\/leanandlive-freshworks\/","title":{"rendered":"Nutzung von generativer KI zur Transformation des IT-Service Managements (ITSM)"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Begeben Sie sich mit Freshworks und Lean42 auf eine transformative Reise und erfahren Sie, welche Rolle KI bei der Neugestaltung des IT-Service-Managements spielt.&nbsp;<\/h3>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1332\" height=\"750\" src=\"https:\/\/lean42.com\/wp-content\/uploads\/2024\/01\/2024-02-13-lean-and-live-freshworks-3.jpg\" alt=\"\" class=\"wp-image-10532\" srcset=\"https:\/\/lean42.com\/wp-content\/uploads\/2024\/01\/2024-02-13-lean-and-live-freshworks-3.jpg 1332w, https:\/\/lean42.com\/wp-content\/uploads\/2024\/01\/2024-02-13-lean-and-live-freshworks-3-1200x676.jpg 1200w, https:\/\/lean42.com\/wp-content\/uploads\/2024\/01\/2024-02-13-lean-and-live-freshworks-3-360x203.jpg 360w\" sizes=\"(max-width: 1332px) 100vw, 1332px\" \/><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Auf dem Weg zu h\u00f6herer Effizienz und verbesserten Mitarbeitererfahrungen erweist sich generative KI als eine zentrale Kraft. In diesem Gespr\u00e4ch gehen wir \u00fcber die \u00fcblichen Floskeln hinaus und zeigen Ihnen konkrete Strategien f\u00fcr die nahtlose Integration von generativer KI in Ihre IT-Service-Management-Workflows auf.<\/p>\n\n\n\n<p>Unsere Expertenrunde wird sich mit KI-gesteuerten Tools befassen, die nicht nur die Produktivit\u00e4t und Effizienz steigern, sondern auch proaktive Einblicke erm\u00f6glichen und sofortige Unterst\u00fctzung bieten. Nehmen Sie teil, um das volle Potenzial der generativen KI zu erschlie\u00dfen und Ihr ITSM-Konzept zu revolutionieren.<\/p>\n\n\n\n<p><strong>Wesentliche<\/strong> <strong>Erkenntnisse:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Herausforderungen bei der Implementierung generativer KI<\/li>\n\n\n\n<li>Die Leistung und das Potenzial generativer KI bei der Erweiterung von KI-Funktionen zur Schaffung einer humanen Mitarbeitererfahrung<\/li>\n\n\n\n<li>Bew\u00e4hrte Methoden f\u00fcr die Implementierung generativer KI in einem ITSM-Kontext<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-nv-light-bg-color has-alpha-channel-opacity has-nv-light-bg-background-color has-background\"\/>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Kathrin Brunner-Sudyka<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/lean42.com\/wp-content\/uploads\/2024\/01\/Katharina-Brunner.png\" alt=\"\" class=\"wp-image-10351\" style=\"object-fit:cover;width:160px;height:undefinedpx\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Senior Solution Engineer<\/strong><br>Freshworks<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"380\" height=\"200\" src=\"https:\/\/lean42.com\/wp-content\/uploads\/2023\/07\/freshworks.jpg\" alt=\"\" class=\"wp-image-8496\" style=\"object-fit:cover;width:180px;height:undefinedpx\" srcset=\"https:\/\/lean42.com\/wp-content\/uploads\/2023\/07\/freshworks.jpg 380w, https:\/\/lean42.com\/wp-content\/uploads\/2023\/07\/freshworks-360x189.jpg 360w\" sizes=\"(max-width: 380px) 100vw, 380px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\">Freshworks entwickelt KI-unterst\u00fctzte Unternehmenssoftware, die jeder nutzen kann. Unsere Produkte wurden speziell f\u00fcr IT-, Kundensupport-, Vertriebs- und Marketing-Teams entwickelt, damit jeder effizienter arbeiten und Mehrwert f\u00fcr unmittelbare gesch\u00e4ftliche Auswirkungen liefern kann. Freshworks hat seinen Hauptsitz in San Mateo, Kalifornien, und ist weltweit t\u00e4tig, um mehr als 65.000 Kunden zu bedienen, darunter American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna und OfficeMax. Die aktuellsten Unternehmensnachrichten finden Sie unter <a href=\"http:\/\/www.freshworks.com\">www.freshworks.com<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-nv-light-bg-color has-alpha-channel-opacity has-nv-light-bg-background-color has-background\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">Fabian Kainzinger<\/h4>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/lean42.com\/wp-content\/uploads\/2023\/10\/Fabian-Kainzinger-1.png\" alt=\"\" class=\"wp-image-9903\" style=\"object-fit:cover;width:160px;height:undefinedpx\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Lean42 CIO Advisory<\/strong><br><\/p>\n\n\n\n<p class=\"has-text-align-center\">Prokurist, Chief Architect<br>Lean42 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>LinkedIn Live Event (Stream):<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tuesday, 13th February 2024<\/li>\n\n\n\n<li>9 am EST \/ 3 pm CET<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n<\/div><\/div>\n\n\n\n<a class=\"mec-booking-button mec-bg-color\" target=\"_blank\" href=\"https:\/\/lean42.com\/livestream\/freshworks-2024\" rel=\"noopener\">Lean42 LinkedIn Event<\/a>\n<div class=\"shariff shariff-align-left shariff-widget-align-left\" style=\"display:none\"><div class=\"ShariffHeadline\">Share:<\/div><ul class=\"shariff-buttons theme-round orientation-horizontal buttonsize-medium\"><li class=\"shariff-button linkedin\" style=\"background-color:#1488bf;border-radius:10%\"><a href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Flean42.com%2Fde%2Fevent%2Fleanandlive-freshworks%2F\" title=\"Share on LinkedIn\" aria-label=\"Share on LinkedIn\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\";border-radius:10%; 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